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Toll Free: 1-800-274-7345
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Toll Free (Au): 1-800-469-832
Toll Free (SA): 27-0-800-780-011

Responsible Gambling

RichCasino.com is dedicated to providing its players with a responsible gaming environment. It's not only our mission to provide our players with the most entertaining gambling experience but it is also our duty to help preventing compulsive usage and underage access of our gaming products.

We want you to enjoy your online gambling experience with RichCasino.com and advise you to remember the following:

  • Gambling is a form of entertainment. It is not a way to get rich quickly and pay off your debts.
  • Gambling is a game of chance. There are no formulas that guarantee winnings.
  • Make sure that the decision to gamble is your own choice.
  • Never try to chase your losses.
  • Check the amounts you spend on a regular basis in the Cashier.
  • Make sure you know the rules of the games you play.


Like many things, what is enjoyable in moderation can be disastrous in excess. If you suspect that you may have a gambling problem, you may seek professional help from the following organizations:

Gamblers Anonymous
Gamblers Anonymous :
www.gamblersanonymous.org.uk
Game Care GamCare :
UK Based Helpline : +44 845 600 0133
Or through their website at www.gamcare.org.uk
Gambling Therapy Gambling Therapy :
Get help through their website at www.gamblingtherapy.org


Self-Exclusion:

Whilst most customers are able to enjoy their gambling, We admit that for a very small number of customers gambling ceases to be fun. For those customers who wish to restrict their gambling, we provide an Account Closure service to close their account or accounts to do so. Accounts may be re-opened at a later date but only if the request is made in writing and after a 24hour cooling off period. If you require information relating to this facility please contact Customer Services via the help section of our website.


Deposit Limit:

We offer customers the facility to limit the amount of money that they are able to deposit into their account in any rolling 24-hour period. This amount may be revised at any time however any increase will be subject to a waiting period of 24 hours from the time the request is made. To change your deposit limit please contact Customer Services via the help section of our website.


Over 18 Only:

It is illegal for someone who is under 18 years of age to gamble. We reserve the right to ask for proof of age from any customer and to carry out checks to verify the information provided. Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided. The legal gambling age varies from a country to another and we advise you to carry out local research.

In order to avoid unlawful gambling we may undertake a search with a third party for the purpose of verifying that you are 18 or over. We would, however, ask that, to prevent potential misuse, you keep your account number, user name and password confidential.


Parental Controls:

There are a number of third party applications available that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet. These include:

Net Nanny filtering software protects children from inappropriate web content: www.netnanny.com

CYBERsitter filtering software allowing parents to add their own sites to block: www.cybersitter.com